Queen Charlotte’s and Chelsea Hospital

Queen Charlotte’s and Chelsea


Imperal College Healthcare NHS Trust


Queen Charlotte's Hospital, Neonatal Unit, Du Cane Road, London W12 0HS


020 3313 3174

Unit Policy

Having a baby admitted to a neonatal unit it is often an unexpected and unsettling experience for parents. When babies are admitted to us, we aim to help parents feel welcome, and to provide reassurance and information.

You will be given a copy of our information pack, which includes our hand-washing and visiting guidelines, and the ‘BLISS Parent Information Guide’ about having a premature or sick baby. We will also tell you about the neonatal unit and update you on your baby’s condition.

Parents are welcome to telephone the unit at any time to enquire about your baby’s progress. To maintain patient confidentiality, information cannot be given to other family members or friends.

More detailed discussions with staff about your baby will take place when you visit, rather than on the telephone. Please make sure that we have your correct contact numbers.

Queen Charlotte's and Chelsea

Visiting Hours

All the babies cared for on the neonatal unit are very susceptible to infections and need to be protected. Influenza and other viruses can cause significant problems for sick or vulnerable babies.

The best way to reduce the risk of any infection reaching the neonatal unit, and to prevent the babies catching them, is to limit the number of visitors coming into the neonatal unit.

Parents have unrestricted access to the neonatal unit, but please make sure to read our notices detailing the start-date and content of our winter visiting policy.

Key Contact

Main reception: 020 3313 5158
Intensive care unit: 020 3313 3174
Special care unit: 020 3313 3908

Unit Facilities

We have a small number of bedrooms so that parents can stay overnight at the hospital for short periods. Facilities are limited and you must provide your own meals and be able to look after yourself.

The bedrooms are allocated according to individual parents’ needs and the agreed priorities below:

mothers establishing breastfeeding
parents preparing to take their baby home
parents with a very sick baby

Consideration is also given to parents who have to travel a long distance to visit their baby, but a room cannot be guaranteed.

Public Transport & Car Parks

Travel by London Underground
From East Acton underground station it is about a 10 minute walk down Du Cane Road to Queen Charlotte's & Chelsea Hospital, which is on the left hand side of the road.

eneral parking

General parking is very limited at or near all our hospitals, and charges apply.

Parking on the hospital site is available at £2.00 per hour. Please bring plenty of change to pay at the car park machines.

For offsite parking please refer to the London Borough of Hammersmith and Fulham’s website.

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